Quality
Moving is a question of trust – not just transportation from A to B.

Moving involves packing and unpacking, arranging furniture and putting up paintings etc. A removal is not simply a question of money. Rather, it is a question of trust as well as of the quality that the removal company supplies.

At BRYDE we are well aware that our customers appreciate high-quality work that is carried out within the agreed time frame. Our company and training policies are drawn up with regard for these demands.

To ensure that all our employees can live up to company demands, BRYDE facilitates internal service courses. Moreover, we value and encourage a pleasant tone among the staff, and alcohol is strictly prohibited for all employees within working hours.
Every employee has his/her name embroidered on the uniform. Thus our customers always know who they are dealing with.

As we wish to make the high level of our quality visible to our surroundings, BRYDE has become FAIM certified and is a member of the Danish Movers Federation (DMF). Finally, we are also members of FIDI – an international federation counting more than 750 removal companies.
 
 
DMF, Danish Movers Federation, solely consists of members who move professionally, act reliably and are aware of the responsibility connected with handling the private property of other people. Members of DMF have a mandatory liability insurance applying in accordance with current terms and conditions in the event of an accident during the course of a removal.
 

FAIM certification

In order to obtain FAIM certification, the company must meet the requirements of the industry association and not just the requirements of the company itself. FIDI's requirements are based on the customers' demands with regards to the company's handling of removal tasks, buildings, equipment, storage facilities, staff training, economy and administration.

The certifications are presented every second year by Ernst & Young. With the FAIM certification, BRYDE is a safe choice when you need a professional, quality-conscious and serious supplier of all removal services.

The process of achieving FAIM accreditation is based on meeting the demands of sixteen parameters that are seen as the key elements to providing a quality international moving service.

The 16 parameters are:

BASIC QUALIFICATIONS
  1. Facilities, equipment and materials. The availability of operating equipment (office, warehouse, vehicles, packing materials and equipment).
  2. Qualified staff. The performance (i.e. how stable is your work force) and experience of staff.
  3. Quality Management. The existence and content of a company quality manual.
  4. Documentation. The existence of standard documents.
  5. Risk Management. The company's implementation of insurance coverage, prevention of fire and theft and systems for climate and pest control.
  6. Certificates. Compliance with local regulations (certificate of competence, transport licences, environmental certificates and so on).
  7. Financial security. Financial performance (liquidity, solvency, profitability, payments performance).
  8. Environmental policy. The company's commitment to an environmental policy. INTERNATIONAL MOVING COMPONENTS
  9. Product and service knowledge. The knowledge and competence to deliver a quality move.
  10. Service processes. How a company meets the terms of the customer contract and the service performed.
  11. Outsourcing. The management of all activities not directly controlled by the affiliate (eg shipping lines).
  12. The proposal and/or contract. How complete is the proposal and the contract offered to the customer (including terms of contract, insurance coverage, liability, Customs documents).
  13. Documentation. The minimum information and documents that must be available (ie file documents).
  14. Claims. MEASUREMENT OF THE CLAIMS RATIO
  15. Responsiveness. How the company responds to the initial customer request and follows through with the proposal, handling any claims - and even how quickly it answers the telephone.
  16. Customer survey report. A quality audit system must be in place; a service survey will be carried out by the auditor.

FIDI, Fédération Internationale des Déménageurs Internationaux, is an international federation counting more than 750 removal companies from all over the world. To maintain its membership of FIDI, members must be solvent, have educated staff, its own equipment and its own buildings etc. regardless of where in the world the removal is carried out.

FIDI cooperates with Ernst & Young about the quality certification 'FIDI Accredited International Mover' (FAIM).